![]() ![]() This is not a slam, but a simple truth only certain files have the proper data structure to be manipulated by Resolve. Resolve was not designed as a web-centric software platform for making youtube videos, but comes from a long history of professional video production which never supported the proliferation of codecs available to casual users on the web. You'll probably need to transcode your footage before using. NFO file.Just because Windows will recognize the file it, and Resolve does hook into the Windows file browser to locate files, doesn't mean Resolve can use it. Now does Resolve run? If not, send another Resolve log and Windows System Info. Watch or skip that and do the Quick Setup. What you should see is the onboarding video. Don't install any Fairlight related items. In File Explorer, go to folder C:\Users\Jeff's PC\AppData\Roaming\Blackmagic Design In File Explorer, go to folder C:\ProgramData\Blackmagic Design In the File Explorer Options window, select the View tab and In the Hidden files and folders area, select:Īlso uncheck "Hide extensions for known file types" In the Cortana search window, type: file explorer options, and then open the File Explorer Options window. If the DaVinci Resolve folder still exists, delete it.įor the next steps, you need to make sure you can see hidden files/folders in File Explorer. ![]() In the Programs and Features panel, right click DaVinci Resolve and select Uninstall.Īlso uninstall any other Resolve related apps, such as Resolve Keyboard, Resolve Panels and Fairlight apps.ĭon't uninstall PostgreSQL 9.5, if it's installed.Īfter Uninstalling Resolve, in File Explorer, check that the C:\Program Files\Blackmagic Design\DaVinci Resolve folder has been removed. Uninstall Resolve using the Windows Control Panel - Programs and Features panel. Anyone else reading this should note that you should NOT use THIS process if Resolve has been running, and you have Project Data to preserve. I'm sending you this, since you said Resolve has never run, so there should be no Resolve related data we have to worry about preserving. IMPORTANT NOTE!!! The process below deletes all existing data. But the fact so many files are messed up means you'll have to do a clean Resolve install. But the ezCap USB audio device looks suspicious, since the NFO file is complaining it doesn't have a proper driver Somehow, almost all of your preferences related files are corrupted. Disconnect any USB web cams, or audio devices, headsets, microhpones, USB Bluetooth dongles, HDMI video capture dongles, and whatever that ezCap audio device is connected.ĭoes Resolve start after that? If so, put the USB devices back in one at a time. To test that, disconnect ALL USB devices except a standard USB keyboard and mouse. In that case, it could be an external USB device connected to the computer. If you are sure that the issue happened with 17.3.1, and you updated to 17.3.2 to see if that would help, then don't bother reinstalling 17.3.1. It's also possible that the issue started with 17.3.1, and you've restarted Resolve enough that the 17.3.1 crash logs have been flushed. This will uninstall Resolve 17.3.2 (but won't affect your existing projects or settings) and allow you to install Resolve 17.3.1 Studio again. Open the Windows Control Panel - Programs and Features panel, and right click DaVinci Resolve and select Uninstall. It looks like Resolve 17.3.1 was working, and the startup issues started with the Resolve 17.3.2 upgrade. ![]()
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